Refund policy
We really hope you enjoy our products as much as we do but we completely understand that sometimes returns must be made. For those occasions, we offer a 14 day return policy. The 14 days start from the day on which you receive your order. If you would like to discuss your order, please feel free to reach out to us via email on; sales@skipnrope.com.
When making a return, please send it to the following address and make sure to include a note with all your details so we know who the parcel is from:
SKIPnROPE
1 Sutton Court,
Seatown Place,
Dundalk,
Co. Louth
Ireland
A91 HV0F
Please ensure any products you are returning are not damaged in any way as we will not be able to offer a full refund if damage has taken place.
When returning an item please use a track and track service to be on the safe side as we are unable to accept any responsibility for items that are lost in the post.
Upon receipt, the return can take up to 7 days to process by SKIPnROPE and a further 5 days for the money to reach your bank account. The original amount will be refunded less the cost of shipping.
Return Policy
We really hope you enjoy our products as much as we do but we completely understand that sometimes returns must be made. For those occasions, we offer a 14 day return policy. The 14 days start from the day on which you receive your order. If you would like to discuss your order, please feel free to reach out to us via email on; sales@skipnrope.com.
When making a return, please send it to the following address and make sure to include a note with all your details so we know who the parcel is from:
SKIPnROPE
1 Sutton Court,
Seatown Place,
Dundalk,
Co. Louth
Ireland
A91 HV0F
Please ensure any products you are returning are not damaged in any way as we will not be able to offer a full refund if damage has taken place.
When returning an item please use a track and track service to be on the safe side as we are unable to accept any responsibility for items that are lost in the post.
Upon receipt, the return can take up to 7 days to process by SKIPnROPE and a further 5 days for the money to reach your bank account. The original amount will be refunded less the cost of shipping.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at mark@skipnrope.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at mark@skipnrope.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mark@skipnrope.com.